Customer Services

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Payments & Pricing

Accepted methods

We accept all of the following methods of payment:

Bank Transfer

 You can also pay for your order via Bank Transfer, please contact us before placing your order to arrange this. You will need to provide the following information:

1. A list of items and sizes you require
2. Your billing address
3. Your shipping address
4. Your contact number
5. Your chosen shipping method

We will then check and confirm the stock for you, and send you instructions for the payment. Your order will be dispatched as soon as we can confirm that the funds have cleared.

100% Secure Online Payments

When paying for your purchases with a credit/debit card please rest assured that your transactions will be 100% safe as we use a secure server which encrypts transaction details to protect credit card information. We are also100% Thawte certified. When in the shopping area of the site, you will see a padlock symbol in the bottom of your browser window, indicating it is a secure area. Childsplay has succeeded in building a trustworthy and reputable company for over 20 years.

Pricing

All prices are in UK Sterling, but for your convenience we have included a currency converter (this can be found at the very top of the site). Prices shown are actual prices for our products and shipping rates, there are no additional charges added to your order.

Order Processing & Dispatch

All orders are subject to credit clearance, address verification and complete fraud prevention check. All orders are then subject to a stock availability check. Though we make an active effort to ensure the stock status on all items is up to date, there may be discrepancies in actual stock levels. Should any items from your order be unavailable, you will be notified immediately with alternative options. We will usually be able to offer you the next size up or down, a different colour or your choice of any other product from our collections. Once your order has been agreed, we will dispatch it either same day (if agreed before 3pm) or next day. Please note during busy periods there may be delays in dispatching your order, in which case we will notify you as soon as possible. If your order is urgent please contact us immediately.

Once your order has been dispatched, we will send you a confirmation email containing the courier used and your tracking number. 

Shipping

Tracking: Once your order is dispatched we will email you a tracking number and a link to the couriers website, where you can view the latest status of your parcel.

Didn't receive your parcel? If our courier is unable to deliver your parcel they will usually leave a calling card with instructions on how to obtain your parcel. In the case that your parcel could not be delivered, i.e. if the provided address was incorrect, if no one was present to receive the parcel or if no one came to collect the parcel from the courier, it will be returned to us and you will be liable to cover any additional costs to send the parcel back out to you. Shipping costs in this case can not be refunded.

United Kingdom (Mainland)

Deliveries will be made Monday to Friday, between 8:00am and 6:00pm. Deliveries will not be made on bank holidays, weekends and other national holidays unless otherwise stated. Our courier will email you with a 1-hour delivery window for your convenience, please ensure that someone is present at the delivery address at this time to sign for your parcel.

• Standard Shipping (2-5 Weekdays) - £3.95
• Interlink Express (Next Weekday) - £5.95
• Interlink Express (Next Weekday by 12pm) - £8.95
• Interlink Express (Next Weekday by 10am) - £12.95
• Royal Mail Special Delivery (Saturday) - £12.95
• Interlink Express (Saturday by 12pm) - £33.95
• Interlink Express (Saturday by 10am) - £37.95

IMPORTANT: The above Express delivery times are valid for orders placed before 11.00am GMT only as orders placed after 11am will be processed and dispatched the following working day. Orders placed on Friday after 11am will be processed on the following Monday and delivered Tuesday, as our couriers do not operate on weekends.

International

Standard delivery

• Europe - 5-10 Working Days - £7.95
• Rest of World - 5-15 working days - £14.95

IMPORTANT: The above prices are for average sized orders upto or around 2kg. There may be additional shipping costs for heavy or large orders (i.e. multiple pairs of boots, buggies, trolleys, etc). You will be notified of this once your order has been packed and its weight and size has been determined. Delivery times for these orders will depend on location and service used.

Express delivery

An estimate for Express Shipping cost can be provided once your order has been placed and your parcel has been packed and weighed. Please contact us immediately after placing your order to request Express Delivery, we will then email you back with quotes from reliable couriers such as DHL, UPS, FedEx, Aramex, etc. You can select the service you prefer and make the additional payment to cover the costs.

Duties & Taxes

Please be aware that orders being delivered to International destinations may often be liable to additional charges once they reach your country. Any additional tax, customs or import duties applied once your parcel reaches your country will be the your responsibility. Childsplay Clothing unfortunately do not have any control over these charges as they are applied by your country, so we cannot estimate if and how much the charge may be, or reimburse you for any charges. If the customs duty is not paid by the recipient the parcel will be returned to Childsplay Clothing at your cost. This cost will be deducted from your order total before any refunds or re-shipments are arranged. Please check very carefully with your local authorities before placing your order to ensure that you are aware of and are prepared to pay any and all additional charges on your parcel.

We ship to the following worldwide destinations:

*If your country is not listed please Contact Us.

Collection from our store

Alternatively, you can also collect your order from our store in Ilford, Essex. Please contact us to arrange this. You will need to bring with you a printed copy of your order confirmation as proof of purchase and a form of identity along with the original credit card used for the payment. We strictly do not allow collection of orders from our store without all of these present.

Returns Policy

If you are dissatisfied with any items from your order, you are welcome to return them to us for a refund or an exchange. UK orders must be returned to us within 10 days of delivery, and International orders within 15 days of delivery. Items returned beyond this time will not be refunded or exchanged and must be returned to you at your cost (unless agreed otherwise).

Returned items must be in brand new condition and show no signs of wear, with all original packaging and garment tags still attached. When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals. We do not accept items that have been washed incorrectly (please check washing instructions on all garments before handling). For purposes of hygiene we do not accept returned underwear, swimwear (boys swim shorts are returnable), earrings or baby bottles/dummies. In the event that non-qualifying items are returned to us, they will be held by us until payment has been made to have them returned to you.

Returning for an Exchange

Please contact us before returning items for exchange to ensure that your required size is in stock. We can then hold your required items for you while we await your returned items. We will not charge postage on 1^st exchange (per order), unless the exchange items are considerably heavy or large, in which case a shipping fee may apply. We will notify you in advance if this is the case. Exchanges are sent back by standard delivery only, Express Shipping can be arranged at extra charge.

Returning for a Refund

If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or Paypal account for the amount paid less any postage costs. Please allow upto 5 working days from delivery of the returned goods for your refund to be processed. You will receive an email confirmation once your refund has been processed. Refunds to credit cards take a further 2-3 working days to show on your bank statement. Paypal refunds are usually instant and you will also receive a confirmation email from Paypal.

How to return your item(s) to us

Step 1:   Make a photocopy of the Invoice that came in your parcel (or you may use the original).
Step 2:   Mark (circle) all items which you are returning, write any exchanges next to each item.
Step 3:   Pack the items securely along with the copy invoice.
Step 4:   Post your parcel via a recorded/tracked service to the following address:

Childsplay Clothing (Internet Returns)
11-13 Clements Road
Ilford
Essex
IG1 1BA
United Kingdom

You are responsible for the safe return of your item to us and any shipping costs incurred for returning items to us. We advise using a recorded delivery service (such as Royal Mail Recorded Delivery from the UK), we will not accept responsibility of any losses or delays in delivery. Shipping costs will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. Childsplay Clothing will not take responsibility for packages where the postage is unpaid.

YOU MUST include a photocopy of your Invoice marking the items you are returning and if you would like a refund or exchange. If you cannot get a photocopy you may alternatively attach your own note including the following information:

• Order number (this will be at the top of the receipt in your parcel, and is similar to #100001234, please note it is not the "Invoice" number)
• The date of your order (also at the top of the receipt in your parcel)
• Your full name as on your order
• Your contact number or your email address

In some cases we reserve the right to apply a restocking and handling fee to cover bank charges and admin costs. Please see our Terms & Conditions for full details.