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Free delivery on orders over £250* 21 days returns policy

Returns Policy

If you are not completely happy with any items from your order you may return them to us within 21 days from delivery (subject to the conditions below) for a refund or Store Credit (please request this on your return sheet). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items - see below).

Exchanges

To exchange an item please note your required item/size on your returned invoice. We offer free standard delivery on your first exchange (per order), however delivery will be charged for subsequent exchanges depending on your chosen service, and this does not include items marked "Large/heavy".

Holds: We are not able to hold items and cannot guarantee their availability prior to receiving your return. To avoid disappointment and delays we advise that you place a new order for any items you wish to exchange for and request a refund for your returned items (exchange delivery will not be free in this case).

Conditions for return

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.

Exclusions

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling).

For purposes of hygiene we can not accept the following items:

  • Bottles and dummies
  • Underwear
  • Swimwear (boys swim shorts are returnable)
  • Earrings
  • Headbands and hairclips

Packaging

Please note original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

70% SALE section

Items purchased under the 70% SALE section can only be returned for Store Credit or exchange.

UK ONLY: This does not affect your statutory rights - so you may still return promotional items for a refund under the Distance Selling Regulation, which requires that you provide us written notification of cancellation within 7 days of delivery.

Faulty items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.

All items returned as 'faulty' will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.

Faulty items returned beyond the regular returns period above we be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.

How to return your items to us

Step 1:

Find the invoice that was included in your parcel. If you cannot find your invoice please include a note containing your order number, the date of your order and your contact details (including full name, address, telephone number and email address).

Step 2:

Mark (circle or highlight) and write "REFUND" or "STORE CREDIT" next to each item you are returning and any items you wish to exchange for.

Step 3:

Pack your items securely along with the marked invoice, and then send your parcel (using a recorded/tracked and/or signed service) to the following address:

Childsplay Clothing (Internet Returns)
11-13 Clements Road
Ilford
Essex
IG1 1BH
United Kingdom

We have included a sticky address label for your convenience however please note this is not a postage-paid label so you must add stamps or pay postage when sending.

Delivery

You are entirely responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.

The original delivery charge paid on your order or the cost of returning items to us will only be refunded to you in the case of damaged, faulty or incorrectly supplied items.

INTERNATIONAL RETURNS

CUSTOMS & DUTY

To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must mark your parcel as: "RETURNED UNWANTED GB MERCHANDISE"

PLEASE DO NOT USE FEDEX FOR YOUR RETURN

Fedex automatically charge customs and duty on every parcel returned to us which. This charge will automatically be deducted from your refund.

What happens next?

Please track your return and confirm it has been delivered to us safely before contacting us. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, the funds may still take up to 5-8 working days to show in your bank account.

We reserve the right to apply a restocking and handling fee to cover bank charges and admin costs. Please see our Terms & Conditions for full details.