Delivery

SELECT YOUR SHIPPING DESTINATION FROM THE LIST OF COUNTRIES:

DELIVERY OPTIONSSHIPPING COSTDON’T FORGET
Express Next Weekday £4.95 FREE on orders over £100
Express (1-2 Weekdays) £4.95 FREE on orders over £100
Large Items (Cost per Box) £4.95 FREE on orders over £100
Austria - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Austria - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Belgium - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Belgium - Express (2-5 Weekdays) £7.95 FREE on orders over £100
Bulgaria - Express DHL (2-4 Weekdays) £15.95 FREE on orders over £100
Croatia - Express (4-8 Weekdays) £16.95 FREE on orders over £100
Czech Republic - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Czech Republic - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Denmark - Express DHL (Next Working Day) £9.95 FREE on orders over £100
Estonia - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Estonia - Express (2-5 Weekdays) £11.95 FREE on orders over £100
Finland - Express DHL (Next Working Day) £14.95 FREE on orders over £100
France - Express DHL (Next Working Day) £11.95 FREE on orders over £100
France - Express (2-5 Weekdays) £7.95 FREE on orders over £100
Germany - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Germany - Express (2-5 Weekdays) £7.95 FREE on orders over £100
Greece - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Hungary - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Hungary - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Iceland - Express DHL (2-4 Weekdays) £15.95 FREE on orders over £100
Ireland - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Ireland - Express (2-5 Weekdays) £7.95 FREE on orders over £100
Italy - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Italy - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Latvia - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Latvia - Express (2-5 Weekdays) £11.95 FREE on orders over £100
Liechtenstein - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Liechtenstein - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Lithuania - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Lithuania - Express (2-5 Weekdays) £11.95 FREE on orders over £100
Montenegro - Express DHL (2-4 Weekdays) £15.95 FREE on orders over £100
Netherlands - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Netherlands - Express (2-5 Weekdays) £7.95 FREE on orders over £100
Poland - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Poland - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Portugal - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Portugal - Express (2-5 Weekdays) £11.95 FREE on orders over £100
Romania - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Romania - Express (4-8 Weekdays) £11.95 FREE on orders over £100
Serbia - Express DHL (2-4 Weekday) £14.95 FREE on orders over £100
Slovakia - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Slovakia - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Slovenia - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Slovenia - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Spain - Express DHL (Next Working Day) £11.95 FREE on orders over £100
Spain - Express (2-5 Weekdays) £9.95 FREE on orders over £100
Sweden - Express DHL (Next Working Day) £14.95 FREE on orders over £100
Other European countries - Standard (5-10 Weekdays) £10 FREE on orders over £100
Large Items (Cost per Box) £29.95 Contact Customer Services for further details
Azerbaijan - Express (2-5 Weekdays) £19.95 FREE on orders over £100
Bahrain - Express (2-5 Weekdays) £6.95 FREE on orders over £100
Egypt - Express (2-5 Weekdays) £6.95 FREE on orders over £100
Iran - Express DHL (2-5 Weekdays) £19.95 FREE on orders over £100
Iraq - Express DHL (2-5 Weekdays) £19.95 FREE on orders over £100
Israel - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Jordan - Express Aramex (2-5 Weekdays) £6.95 FREE on orders over £100
Kuwait - Standard Aramex (2-5 Weekdays) £6.95 FREE on orders over £100
Kuwait - Express Aramex (2-5 Weekdays) £6.95 Import Duty paid on orders over £250
Lebanon - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Libya - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Oman - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Qatar - Standard Aramex (2-4 Weekdays) £6.95 FREE on orders over £100
Qatar - Express Aramex (2-4 Weekdays) £6.95 Import Duty paid
Saudi Arabia - Standard Aramex (2-5 Weekdays) £6.95 FREE on orders over £100
Saudi Arabia - Express Aramex (2-5 Weekdays) £6.95 Import Duty paid
Syria - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Turkey - Express DHL (2-4 Weekdays) £16.95 FREE on orders over £100
United Arab Emirates - Standard Aramex (2-5 Weekdays) £6.95 FREE on orders over £100
United Arab Emirates - Express Aramex (2-5 Weekdays) £6.95 Import Duty paid
Syria - Express Aramex (2-5 Weekdays) £14.95 FREE on orders over £100
Other Middle East Countries Standard (7-35 Days) £9.95 FREE on orders over £100
Large Items (Cost per Box) £69.95 Contact Customer Services for further details
All countries - Standard (7-35 Days) £10 FREE on orders over £100
Armenia - Express DHL (2-3 Weekdays) £28.95 FREE on orders over £100
Australia - Express DHL (2-5 Weekdays) £18.95 FREE on orders over £100
Brazil - Express DHL (2-5 Weekdays) £28.95 FREE on orders over £100
Canada - Express DHL (2-4 Weekdays) £18.95 FREE on orders over £100
China - Express Aramex / EMS (5-14 Weekdays) £9.95 FREE on orders over £100
China - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
Hong Kong - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
Indonesia- Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
Japan - Express DHL (2-4 Weekdays) £18.95 FREE on orders over £100
Kazakhstan - Express DHL (2-5 Weekdays) £28.95 FREE on orders over £100
Malaysia - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
Russia - Standard Aramex (10-14 Days) £18.95 FREE on orders over £100
Singapore - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
South Africa - Express DHL (2-3 Weekdays) £28.95 FREE on orders over £100
Switzerland - Express DHL (2-3 Weekdays) £14.95 FREE on orders over £100
Taiwan - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
Ukraine - Express DHL (2-3 Weekdays) £18.95 FREE on orders over £100
United States of America - Express DHL (2-4 Weekdays) £9.95 FREE on orders over £100 - Import Duty fully paid by Childsplay
Large Items (Cost per Box) £69.95 Contact Customer Services for further details

YOUR DELIVERY TIME AND COSTS WILL BE CALCULATED AT THE CHECKOUT

Orders placed before 2pm BST are dispatched the same day (Monday to Friday only excluding bank holidays), orders placed after 2pm BST Friday are dispatched the following Monday.

We will send you tracking details as soon as your order has been dispatched. If your parcel is late please track it in case it has been held or already delivered. If you are unable to locate your parcel please contact us within 10 days from estimated delivery. If your order came in a Childsplay Clothing gift box there is no need to return it. This is our gift to you.

Customs Duty & Taxes

For selected countries* Childsplay Clothing will automatically pay any customs duties or taxes so your parcel will be delivered to you without any additional charges or delay. The amount you pay at checkout is the final amount for your order. Delivery Duty Paid (DDP) services are marked in the chart above and the options at checkout will be marked "IMPORT DUTY PAID". Please select this delivery option to take advantage of this service.

For all other countries, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case your parcel will be held at your local Customs office until this is paid. If charges are not paid your parcel may be destroyed or returned to us. Unfortunately as we do not have control over these charges, ANY costs incurred by Childsplay Clothing Ltd as a result of unpaid Duty Charges AND loss in value of merchandise will be DEDUCTED plus a Re-stocking and Handling Fee equal to 30% of the order value will be CHARGED before any refund is issued. Please check with your local postal service if you are unsure about customs charges in your country.

Store Collection

For security purposes we are unable to offer in-store collection of orders placed on the internet. We accept all major credit/debit cards in-store and are happy to hold items for you for up to 48 hours if you wish to reserve them before your visit. You can view contact and travel details for our stores here

Returns

21 DAYS TO RETURN

If you are not completely happy with any items from your order you may return them to us within 21 days from delivery (subject to the conditions below) for a refund or Store Credit (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items - see below).

How to return your items to us

On delivery your parcel will include a returns form with instructions, simply fill in the form and pack it along with your items into our re-sealable bag.

Order information

1. Order information. Start by filling out your order information such as your name and your order number which can be found at the top of your invoice. (starting with 100 eg.100598711)

Return information

2. Return information. Fill out the product numbers for the items that you wish to return/exchange and tick the relevant reason for return in the boxes provided.

Packing your items

3. Packing your items. Pack your return item(s) using the original packaging provided.

Before securely sealing

4. Before securely sealing. Double check you have included all the items you wish to return and your returns form.

Label the package

5. Label the package. Attach the pre-paid label securely to the box, ensuing the previous delivery label is covered. Print a pre-paid returns label (see below).

Complete the return

6. Complete the return. Make sure your parcel is securely sealed and then drop it off to your local post office.

Conditions for returns

Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, the funds may still take up to 5-8 working days to show in your bank account.
Please see our Terms & Conditions for full details.

Exclusions

For purposes of hygiene we can not accept the following items:

  • Bottles and dummies
  • Underwear
  • Swimwear
  • Earrings

Faulty items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.

All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.

Faulty items returned beyond the regular returns period above will be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.

Sale Selection

Items purchased under the SALE section can only be returned for Store Credit or an exchange within 21 days of delivery.

UK ONLY: This does not affect your statutory rights - so you may still return promotional items for a refund under the Distance Selling Regulation, which requires that you provide us written notification of cancellation within 14 days of delivery.

End of season sale (70%)

Items must be returned within 14 days of delivery for either an exchange or a store credit only.

Free Uk Returns (Download printable label)

We include a free postage-paid returns label in every parcel, please stick this onto your parcel and drop it to your local post office. You will not be charged for your return and it will take 1-2 days to be returned to us. Please keep hold of your proof of postage.

Please note we do not take responsibility for any loss or delay caused when using our free returns service. For added guarantee, especially for a highly valuable return, we advise that you use your own guaranteed postal method and purchase insurance.

International Returns (Download printable label)

For your convenience we have included a sticky address label for your parcel. Please note this is not a postage-paid label so you must add stamps or pay postage when sending.

CUSTOMS & DUTY

To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must mark your parcel as: “RETURNED UNWANTED GB MERCHANDISE”

PLEASE DO NOT USE FEDEX FOR YOUR RETURN

Fedex automatically charge customs and duty on every parcel returned to us which. This charge will automatically be deducted from your refund.

Returns address

Send your returns back to us using the included address label or your own method to the following address:

Childsplay Clothing
Internet Returns
11-13 Clements Road
Ilford
Essex
IG1 1BH
United Kingdom

Please use a recorded/tracked and/or signed service as you are responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.

What happens next?

Please track your return and confirm it has been delivered to us safely. Once received, your return will be processed and you will receive an email confirmation with the details. We aim to process all returns within 5 working days of delivery, however during busy periods such as sales it could take up to 10 working days. We would appreciate your patience and understanding should this be the case. Please note that once we process your refund, the funds may still take up to 5-8 working days to show in your bank account.
Please see our Terms & Conditions for full details.

Exchanges

To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.