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Terms & Conditions

The following document outlines the terms and conditions for the Childsplay Clothing website.
Terms Correct as of

Orders and Contract

Your order for goods is accepted and a contract is formed between us and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, we shall continue to own any goods ordered until we have received payment in full from you, even though the goods may have already been delivered to you. Purchases from Childsplay Clothing, including transactions on your nextpay will be charged the day the goods are dispatched.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order,(such as personalised goods), toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 4551# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS & REFUNDS section for details of how to return goods to us.


We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the RETURNS & REFUNDS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.

Standard Delivery

For England, Scotland & Wales, standard standard delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 8.00pm. All delivery services are subject to stock, courier area and availability and demand. When the standard delivery service is not available, we will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £8.00. Weekend delivery for larger items is available between 7.30am and 6.00pm Saturday and Sunday. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday. Next day delivery is not available on Sundays in Northern Ireland. Standard next day is not available for sale items.


Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.


These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

DPD Precise

DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to you if you live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers, who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for 2 person delivery items.


The charge for this delivery service is £6.95, or for 2 person deliveries, the charge is £15. This service is not available in Northern Ireland, mainland offshore islands and selected mainland areas.

Next Day Delivery - Excluded Postcodes

The next day delivery service applies to most orders placed before 8.00pm. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, we will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next Day Delivery is not available on sale items. Specific delivery details will be confirmed at the time you order.


Next Day Delivery is not available in the following postcodes (subject to change):


NB If the first 4/5 characters of any of these entries match your postcode (e.g. AB12 3xx), this information relates to you.


AB 31-35 41-54 52 ABERDEEN

AB 36-38 55-56 83 NORTHERN HIGHLANDS

EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND)

FK 17-21 85 ARGYLL

GY 9 72 GUERNSEY

HS 1-9 83 NORTHERN HIGHLANDS

IM ALL 73 ISLE OF MAN

IV ALL 83 NORTHERN HIGHLANDS

KA 27 86 ARRAN

KA 28 85 ARGYLL

KW 0-14 83 NORTHERN HIGHLANDS

KW 15-17 82 ORKNEY SHETLAND

PA 20-78 85 ARGYLL

PH 15-18 85 ARGYLL

PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS

PH 30-31 34-44 49-99 85 ARGYLL

TR 21-25 37 CORNWALL

ZE ALL 82 ORKNEY SHETLAND

Northern Ireland

Delivery & Returns Information


The free next day delivery service applies on orders placed before 12 midnight when you spend £50 or more. The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our personal courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the personal courier service is not available, we will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed.


Next Day Delivery is not available on sale items. Specific delivery details will be confirmed at the time you place your order. If your order value is below £50, you will pay £4.95 delivery to home.


If the whole of an order for which delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which require a 2 person delivery will be charged at £8.00. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by us from your home cost £2.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.childsplayclothing.co.uk/help where we have a full range of information to help you, or call us on 0333 777 4551 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout, or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your account with your password to use this feature. We are unable to deliver to workplace addresses. After the new address details have been entered, we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.


Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address.

Free Delivery Offers

Free delivery offers are subject to availability and are NOT applicable to some items. Free delivery and other offer codes remain our property, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

Returns Via Courier or Post

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For all the details see the Exceptions to the Returns Policy section below. Most returns collected by us from your home or posted to us are charged at £2.00 (£2.50 in Northern Ireland only) per collection/ parcel. This charge is applied per collection even if you return multiple orders via one courier collection/ parcel. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded.

For returns of large items strollers, prams and car seats, please contact us on 03337774551 to arrange your return.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. For hygiene reasons, bottles and dummies, headbands, hair clips, pierced jewellery items, cosmetics and toiletries cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

See below for all the methods we accept for payment of purchases from us. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

  • Next credit account, Nextpay, or Next3Step
  • All major credit and debit cards
  • Next gift cards and e-vouchers
  • Paypal

Phone

  • Next credit account, Nextpay or Next3Step (new credit applications accepted online only)
  • All major credit and debit cards
  • Next gift cards and e-vouchers

The taking of payment from you by us under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and us. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by us.

Nextpay Credit Account

Representative 23.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.

Next3step Credit Account

Representative 29.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.

Next Gift Cards

You can use the Gift Card as full or part payment for goods purchased online.


You cannot buy a Gift Card with another Gift Card or an e-voucher.


A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.


You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards and £500 for Lipsy Gift Cards.


Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.


The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.


The Gift Card cannot be exchanged for cash. No change or refund will be given.


If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.


To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.


Your balance will be updated after every purchase and will be shown on your till receipt.


The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.


We cannot accept responsibility for your Gift Card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.


This Gift Card remains our property and is not a cheque guarantee, credit or charge card. We reserve the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.


Childsplay Clothing gift cards cannot be used on the Childsplay Clothing website.

eVouchers

You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.


You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.


Please remember to enter the receiver's email address carefully, as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.


Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased online.


eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.


The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate.


If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of di spatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.


Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account.


This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.


Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.


The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.


We cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.


Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.


We reserve the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.


We reserve the right to remove, block or deactivate eVouchers without notice if it has reasonable grounds to do so.

  1. All sale items are subject to availability.
  2. Next day delivery is not available for sale orders.
  3. Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
  4. See our help page for further help and information.

General Complaints

If you do have a complaint please write to Next Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 8247 or email complaints@next.co.uk . We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Credit Complaints

You may be entitled to refer your complaint to the Financial Ombudsman Service .

All Other Complaints

You have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader’s email address when completing the form: ODR@next.co.uk


Returns

If you wish to arrange for goods to be returned, please contact customer services on 01273 511943, quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:

Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.


Refunds

Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.


Damage/Non-delivery

If goods are received damaged, please notify our customer services as soon as possible after receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers.


Availability and Deliverability

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as possible.

The Childsplay Clothing website is operated by Next Retail Limited trading as Childsplay Clothing under an exclusive licence from Childsplay Clothing. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Childsplay Clothing.


These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over and a UK resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited trading as Childsplay Clothing. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 4551#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. #For call charges contact your service provider.


Customer Services

If you have an order query please email us at enquiries@mail.childsplayclothing.co.uk or call us on 0333 777 4551# Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.


Please note telephone calls may be recorded for training and quality purposes.


Company Information, VAT And Sales Taxes

Company Registered Number: 4521150

United Kingdom VAT Registration: GB 179 7658 90

Jersey GST registration: 0002822


Changes

If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.


Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.


Copyright

© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.


Click here to see our privacy policy.

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