Click here to use our website with more accessibility support, for example screen readers

 

How can we help?

Using my Childsplay Account

You can sign in to My Account on the Childsplay website using your Childsplay account credentials or your Next account credentials. If you don’t have either you can sign up for a new account by clicking the “register’ button, which will create a single account you can subsequently use on the Childsplay clothing or Next websites.

Note: if you have both a previous Childsplay and a previous Next account:

    If you purchased on the Childsplay website using your Next account, you will only see those transactions (in your order history) when you log on using your Next account credentials.
    Similarly, if you purchased on the Childsplay website using your Childsplay account, you will only see those transactions (in your order history) when you log on using your Childsplay credentials

To sign into your account, simply select ‘My Account’ and follow the steps below;

    1. Enter the email address you registered your account with or your customer number
    2. Enter your password
    3. Click 'Sign in'

I’ve forgotten my password

If you have forgotten your password, you can view your ‘password hint’ or reset it from the My Account screen by clicking ‘Forgotten Password’.


If you choose to reset your password, you will receive an email containing a temporary password. Use this to log in to your account and change your password by clicking on 'Change Details' and then ‘Sign in details’ on the left-hand side of the page. You may need to check your Junk/Spam folder for the password reset email.


Changing my personal details

It is important that your personal account details are up to date so we can keep in contact with you. Please follow the steps below to change your account details.


    Change your billing address: To change your billing address, please contact one of the team on 0333 777 4551*. Please note that the credit/debit card you are using must be registered to your billing address.
    Add an alternative delivery address: To add or amend an existing alternative delivery address, please follow these steps:
      Log in to ‘My Account’ using your email address or customer number and password
      Select the ‘Delivery Address’ option from the menu on the left-hand side
      Here you will be able to add up to five addresses to your account
      You can also add an additional delivery address at the checkout stage when placing an order.
      Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit/debit card must be registered to your billing address).
    Change your contact number, email address or password: To amend your contact number, email address or change your password, follow these steps;
      Log into ‘My Account’ using your email address and password.
      Select 'Change Details' from the menu on the left-hand side.
      Then choose to change your 'contact details' or 'sign in details' from the menu.
      Once you have updated your details, click on ‘save changes’ on the right-hand side to save them to your account
      Change your name: To change your name you will need to contact us by email or phone. Click here to view our contact options.. You will need to confirm the reason for the name change. If it’s a change of name by Deed Poll, we will require a copy of the Deed Poll certificate to be scanned to us


How do I close my account?

We're sorry you’re thinking of leaving us, we would hate to lose you as a customer and would love to know if there's anything we can do to change your mind.


In order for us to close your account, please contact us by email or phone. ‘Click here’ to view our contact options.

How do I place an order?

Simply browse and shop, adding items to your bag. When you're happy with your selection proceed to our checkout page , where you will be required to either log in or register for a new account.


If you have an existing Childsplay account you can use this to log in and complete your order; if you have an existing Next account you can use this to log in and complete your order.


Once logged in you will be presented with a selection of ways to pay to help you complete your order. If you logged in using your Next account credentials and have nextPay, you can add your order to your nextPay account


Site features to help you shop;


Home Page - You can get back to our home page when browsing by clicking on the Childsplay logo at the top of the page.


Navigation - You can navigate to main sections of the site by using the navigation bar at the top of each page. This includes access to search, help, your shopping bag & your account information.


View A Product - Simply click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select a size, at which point we will let you know if the item is sold out then click "Add to Bag" to buy the item.


Search - You can search our site by item description, item number or a keyword.


Has my order gone through?

Once you have placed an order, you will receive an automated ‘order confirmation’ email. This will include all of the items that you have ordered and the expected delivery dates for those items. However, you will only receive this email if you have a valid email address registered to your account.


If you have not received an ‘order confirmation’ email, please check to ensure that the email has not been filtered into your ‘junk’ folder.


Please also check that the correct email address is registered to your account. This can be done using the following steps:

    Log in to My Account using your email address and password.
    Select the 'sign in details' option from the menu on the left-hand side

Once signed into ‘My Account’ you are also able to see if your order has been placed by selecting ‘Order Tracking’ which can be found on the left-hand side of the menu. However, please note that you may need to allow 24 hours for the website to be updated with your order details.


If you have not received an ‘order confirmation’ email within 45 minutes and your order is not available to view in the ‘Order Tracking’ section, then it is likely that the order has been unsuccessful.


Can I change or cancel my order?


We are unable to change or cancel an order once placed. If you no longer require the order, please return it back to us for a refund. Click here to view our Return FAQs.


However, if the items ordered are on a delay, then you cancel these online using the following steps:

    Log in to ‘My Account’ using your email address and password.
    Select the ‘Order Tracking’ option from the menu on the left-hand side. Here you can view any items on delay.
    Select the ‘Reserved Items’ option.
    Select the ‘Cancel’ button next to the item you wish to cancel.

What are my delivery options?

Great news, shipping is currently free for all orders over £200. Orders under £200 will be charged at £4.95 for shipping per order.


For further details please refer to our Terms & Conditions


Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.


Next day delivery is subject to stock, courier availability and courier area. For full exceptions please refer to our Terms & Conditions


Do you deliver to my address?

We deliver to most UK postcodes next day for just £4.95 and these areas are covered by our personal courier service.


Do I have to be there to sign for delivery?

Yes, you’ll be required to provide a signature when we deliver your order. The signature doesn’t need to be from the account holder, just the person accepting the parcel.


Will all my items be delivered together?

In most cases your whole order will be delivered at the same time. The following exceptions apply:


DELAYED ITEMS


Delayed items will be despatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".


When will I receive delayed items?


ITEMS ORDERED FOR DELIVERY TO HOME


When your item becomes available for despatch, we will email you so you can track your order.


Can I have my order delivered to an alternative or work address?


To change your delivery address or add a new delivery address, follow these steps:

  • Log in to My Account using your email address or customer number and password.
  • Select the ‘delivery address’ option from the menu on the left-hand side.
  • Here you will be able to add up to five addresses to your account.

You can also add an additional delivery address at the checkout stage when placing an order.


Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).


If you are a new nextPay / Credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address.


See Terms & Conditions for more information.


Do you deliver overseas?


You are not able to order from the UK website for an overseas delivery, but please visit our International websites to view the list of countries that we currently deliver to. Please note that you will only be able to order from the International website if you are residing in that country.


I have received an incorrect or faulty item


We’re very sorry you have received an incorrect or faulty item.


Please call us on 0333 777 4551*.


How can I track my order?

To track your order:

  • Log in to My Account using your email address or customer number and password.
  • Select ‘Order Tracking’

Here you can view:


  1. History of all your recent orders
  2. Up to date parcel statuses
  3. The delivery destination

(Please note, this information updates at regular intervals)


Your order tracking is split into 3 sections.


Expected


  1. Orders not yet been delivered
  2. Items on delay and their expected delivery date

Delivered


In this section, you will see orders that are being delivered to your chosen address.


Returned


In this section you will see any items that you have either returned or cancelled.


TRACKING EMAILS


You will also receive tracking emails throughout the journey, which will detail how many parcels have been despatched and include all of your delivery information.


Returns Information

You have 14 days from the day after you receive your order to either return any unwanted items or tell us you would like to do so. Once you've let us know, you then have a further 14 days to complete your return.


Full details of our refund policy can be found in our Terms & Conditions.


Christmas Returns

Items purchased online, as Christmas gifts that fall outside of our returns policy can be returned an additional 14 days after Christmas.*


They must be returned unused and in their original packaging with the tags attached. Please note items will be charged in line with our Terms & Conditions.


Return via Royal Mail




FREE

  • To arrange a Royal Mail return, simply follow the steps below:
  • Click ‘here’ to access the Royal Mail returns portal and select Childsplay from the list of retailers.




  • Enter your details as shown on screen.




  • Click on the "Create your label" button to save the PDF label.
  • You can then download your returns label and print it at home or the post office can print the label for you, just take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP).
  • You will be provided with a receipt including your tracking number. Please retain this for reference until you have received a refund or credit for your items.


Requesting a returns label


If you have lost your returns label, please call 0333 777 4551


Please note Labels can take up to 5 working days to arrive in the post, once requested.


Exceptions to our returns policy

There are some exceptions to our returns policy as follows:


For hygiene reasons, all cosmetics and grooming products, certain jewellery (for example pierced earrings).


Any product with a security seal cannot be returned if the seal is removed.


Full details of our refund policy on specific product ranges can be found in our Terms and Conditions.


**For call charges contact your service provider.


Refund Queries

When will the return be credited to my account?


Please allow 14 days for returns made by post.


If you have a valid e-mail address registered to your account, we’ll send confirmation of the return being processed.


PAYPAL REFUNDS


It can take 1-2 working days for refunds to be processed by PayPal. If you paid by PayPal and haven’t received a refund please contact PayPal directly.


NEXT GIFT CARD OR EVOUCHER REFUNDS


If you used a Next gift card to pay for all or part of your order, a new gift card will be issued to you via post loaded with the amount you are owed for your return.


If you paid in full by Next eVoucher at the time of order and you have a valid registered email address on the account, you will automatically receive the returned value on your original eVoucher, when the returned item is received.


If there is not a valid email address on the account, we will send a gift card to the value of your eVoucher to your home address.


If you have made an order and paid for it with both credit/debit card and a gift card or eVoucher, we will first refund the amount of any returns to your credit/debit card.


Please allow 7-10 working days for a new gift card to be delivered.


How do I see my returns in my account?

You will notice the item listed on the recent activity section through My Account. This can be accessed using the following steps:

  • Log in to My Account using your email address or customer number and password.
  • Select Recent Activity, this is located as a drop-down option on the left-hand side, and then select Account Summary.

This will date back to the beginning of your new statement period. The items on your recent activity will be updated three times a day, so if any of the returned goods you have sent back to us have not yet appeared on this section then please don’t worry, they will appear here shortly.


When you have returned goods that have been purchased on your Nextpay card, they will be listed in the same section on your My Account, under ‘Recent Activity’ which is located as a drop-down option on the left-hand menu underneath ‘Account Summary’. Nextpay card returns will be listed under ‘Nextpay card transactions’. It will list the date the item is returned and the invoice for that item.


If you would like to speak to us about your return, you can call us on 0333 777 4551*.


How do my returns show on my statement?


You will be able to see the item returned on your monthly statement once your new statement has been produced. Your statements can be viewable through My Account. This can be accessed using the following steps:


  • Log in to My Account using your email address or customer number and password.
  • Select ‘Statements’, this is located as a drop down option on the left hand menu underneath ‘Payments’.
  • Then select ‘Monthly Statements’.

Here you will be able to view your Monthly Statements. You will notice that they are listed in month order with the most current statement produced located on the right-hand side of the list.


On your statement, you will see your return against the date it was returned back to us. It will state ‘Return’ along with the item description, item number, size, invoice number, the amount in minus and the running total for your balance after that item has been deducted.


Occasionally you may notice that an item you have ordered through the website, which has then been returned back to us, is showing as returned back and credited to your account at a date earlier than it is showing as billed. If this happens, there is no reason to worry. This does not mean that we have re-added the item to your account or charged you twice for the item. It just means that the timescale between your item being ordered and received, then returned is within 14 days and we haven’t had the chance to bill the item to your account in that timescale.


Please remember that items returned by Royal Mail can take up to 14 days before it shows as returned back to us and is credited back onto your account balance.


If you would like to speak to us about your return, you can call us on 0333 777 4551*.


What payment methods do you accept?

When placing your order:

  • If you have nextPay, your order will be added to your nextPay account
  • If you don’t have nextPay, you can use all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express; PayPal or Next Gift Cards or eVouchers

If you have a nextPay account, your can make a payment to your account using:

  • All major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express
  • PayPal
  • Next Gift Cards or eVouchers
  • Telephone / Internet banking
  • Direct Debit
  • Our free automated SelfServe service on 0800 58 777 58.

*For call charges contact your service provider.


What is a credit card security number?

The card security code for most cards is a three digit number found on the reverse of your card on the signature strip. It is preceded by part or all of your card number, but is always the last three digits.


For American Express the security code is a four digit number on the front of your card above the card number.


This security code gives extra protection when shopping online, as only the person who holds the card will have access to the code.


We are unable to proceed with your order without this security number.


Details on making a payment to your nextPay account

Online


This will take 1 working day to be applied to your account.


To pay some or all of your account balance online, follow these steps:

  • Log in to My Account using your email address and password.
  • Select ‘payments’ from the menu on the left-hand side.
  • Choose your preferred method of payment.

We accept all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express. The card must be registered to the address where your Next Account is held.


We are unable to accept cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.


In the ‘Payments’ section, you will also have the option ‘manage saved cards’. This will show all saved cards on your account. Here you will have the option to add, edit or delete your saved card.


To edit /delete a saved card


Simply go to ‘My Account’' to the ‘Payments’ section on the left hand side and select the option ‘Manage Saved Cards’. You will be shown with all saved cards on your account. Here you will have the option to add, edit or delete your saved card.


Q. How do I edit a saved card?


Simply select the card which you would like to edit and you will be prompted with the following screen.


Here you will have the option to update the card details.


Q. How do I delete a saved card?


Simply select the card which you would like to delete, and you will be prompted with the following screen.


Once a card is successful deleted, this card will be removed from your ‘Manage Saved Cards’ section.


PayPal

You are able to pay using PayPal.


PayPal is a secure payment method you can use to make a payment online. You only need your email address and password to make a payment. You can choose this method of payment to pay money off your account balance or at the time of your order.


How do I make a payment towards my balance using PayPal?

  • You can use PayPal by signing into your Childsplay account online.
  • On the “My Account” summary page you can then select ‘Payments’ on the left hand side.
  • The option to pay using PayPal will show in the list of payment methods available to you.
  • You need to key in the amount you would like to pay and then click on the blue ‘Pay via PayPal’ button.
  • This will take you to the PayPal login page. You can then sign-in with your PayPal sign-in details; (e-mail address and password).
  • This will bring up your PayPal account details.
  • Select the “Pay Now” button to confirm your payment.
  • You will then be navigated to the Next payment screen where a payment confirmation banner will show at the top of the page.
  • PayPal payments will credit the account within 2 working days and you will receive an e-mail to confirm the payment.

If for any reason the payment has been declined, an immediate message will be displayed on the PayPal payment page to indicate this.


If there are any queries you may need to contact PayPal for further assistance.


If the payment does not show on your Next account within 2 working days, please check if the amount has been taken from your PayPal account.


If you require further assistance, please call us on 0333 777 4551*.


* For call charges contact your service provider.


Telephone or Internet Banking

This will take 3 working days to be applied to your account.


You can also make a payment to Next from your bank account using the following details:


Account Name: NEXT PLC
Bank Account Number: 61392832
Sort Code: 40-02-50
Reference: Your Customer Number


Your customer number can be found on top of your Next statement, delivery note or any correspondence received from Next.


On most online banking services you will already find Next has been set up as a payee. Please ensure you quote your customer number.


If you are abroad and not paying in GBP (Great British Pounds) then please use a currency converter to ensure you do not under or overpay.


There may be a charge for this service, so it is advisable that you check this with your bank before making the transaction


Next Giftcard/eVoucher

This will take 1 working day to be applied to your account.


We accept payment by Next Gift Card and eVoucher via SelfServe and by signing in to My Account and selecting ‘giftcard payment’ under the account options menu.


For nextpay accounts, we are unable to accept gift voucher payments online. To pay by gift voucher please write your customer number on the reverse of the gift voucher and keep a note of the serial number. Complete the payment slip and send by special delivery to the following address:


Next, Gedding Road, Leicester, LE5 5DW


Direct Debit

This will take 1 working day to be applied to your account.


We will collect the minimum payment, the full balance, or a fixed amount each month, as instructed by you when you set up your Direct Debit. We will do this regardless of any other payments in addition to this you may make on your account. However, if any additional payments by you reduce the balance of your account below the minimum payment required, we will take only that balance..


If you have chosen to set a fixed amount to be collected each month, and the balance on your account drops to less than the fixed amount stated, we will only take that balance..


It can take up to 21 days to set up your Direct Debit. You will receive confirmation in the post once the Direct Debit has been set up on your account. Until your Direct Debit has been set up you must continue to pay your minimum payment by the due date using an alternative method of payment..


Your Direct Debit will be set up to retrieve payment from your bank/building society on the same payment date as stated on your statement from us. Unfortunately, the Direct Debit date is unable to be amended. If a Direct Debit is not a suitable payment method for you, we would advise to set up a standing order with your bank/building society if you would like payment to be made on a specific date..


Call us to set up, edit or cancel your Direct Debit..


When will my payment be applied to my account?

Please allow sufficient time for us to receive and process your payments before they are updated onto the account:


  • Internet payment by Credit/ Debit card, Giftcard or eVoucher - one working day*
  • Selfserve payment - one working day*
  • Bank using Giro slip/Online Banking or Telephone Banking - three working days*
  • Posting in vouchers - ten working days*

If any payment you have made is not confirmed on your statement, please call us on 0333 777 4551**.


If you have an e-mail address registered on your account, you will receive a payment confirmation through e-mail once your payment has credited your account.


*All payments need to be made before 7pm to show in the time specified. Any payments made after 7pm Friday will show on your account the following Tuesday.


**National call rates apply.


Payment Queries

What if my payment isn’t accepted?


Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your account. This is a measure we take to protect both our customers and ourselves from fraud.


If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.


If you have any further issues with making payments, you can call us on 0333 777 4551*.


What happens if my payment is late on my account?


If your payment is late this will not show on your latest statement and will mean that your payment will be overdue. Due to this, you may incur a late payment fee.


If your account is two consecutive months in arrears we may apply a charge of £7.50 to your account to cover our administration costs. We refer to this as a late payment fee.


We will not apply this charge again while your account remains in arrears, but if you bring your account back up to date we may apply a further charge of £7.50 if your account is two months in arrears at a later date.


Your account will be in arrears if you do not make a payment which is due in full. In addition, we may charge you £5.50 for each payment that is returned unpaid.

To avoid late charges, please make a payment for the amount shown on your statement immediately.


What is my available credit (for nextPay account holders)


If you have opted to add to account during checkout, you will be allocated credit, this is the amount that you have available to spend on your account.

The credit limit on your account is reviewed on a regular basis and is therefore subject to change, please log into “My Account” where you will find your most up to date available credit.


If the order total exceeds the available credit on your account, we may require you to pay the excess amount by credit or debit card or alternatively by making a payment by Gift card, eVoucher.


If you have any questions or would like to discuss your credit limit in more detail please contact our Credit Team on 0333 777 4551*.


*For call charges contact your service provider.


What happens if my order value is greater than my available credit?


Should your order exceed your available credit, you will be prompted online to pay the excess amount for your order to be processed. You can pay using a credit/debit card, Gift Card or eVoucher.


You will have the choice of paying the amount over your credit limit or you can make payment for the full order. If the whole order exceeds your credit then you will need to pay the full amount.


If the items in your order are to be reserved and once dispatched would take you over your credit limit, our Credit team will contact you.


What do I do if I have not received my statement? (for nextPay account holders)


If you have not received your monthly statement from Next please call us on 0333 777 8000* to request a copy. Lines are open from 8am to 11pm 7 days a week .


You can also check your balance and make payments on our website and follow the on screen instructions or call our free automated SelfServe service on 0800 58 777 58.


*For call charges contact your service provider.


What if I have lost my statement?


If you have lost your statement you can view the details online. Please go to “My Account” then click on “My Statements” in the left hand section.


Alternatively please call us on 0333 777 8000*. We will send you a replacement by post or, you can call our free automated SelfServe service on 0800 58 777 58 and follow the instructions.


*For call charges contact your service provider.


When will I receive my statements?


You will receive your 1st statement 10 days after your 1st order. Consecutive statements will follow on the same day each month when there is a balance outstanding.

When do I need to make a payment?


A statement is generated 10 days after you have placed your first order. The statement will show your order details and the minimum payment required by a specified date.


Please ensure you allow sufficient time for the payment to credit your account, depending on your method of payment.


You do have the option to clear the balance in full or pay monthly towards your balance.


You can view statements online, by going to ‘My Account’ and clicking on the statement options in the left hand menu.


What is my Credit Limit?


Your credit limit is the amount you are able to spend using your credit facility, this is reviewed on a monthly basis. Credit limits can increase and decrease as a result of the review, or we may decide to suspend your ability to use your credit account, based on information we hold about the way you manage your account, as well as information provided by the Credit Reference Agencies.


To confirm your current Credit Limit, please log into ‘My Account’ where you will find the most up to date information.


If you would like to view the information held by the Credit Reference Agencies on your credit file, you can contact them using the details below:


EXPERIAN: Visit www.experian.co.uk/consumer/contact-us or call the Experian Advice Line on 0344 481 8000. Alternatively you can write to: Customer Support Centre, Experian Ltd, PO BOX 9000, Nottingham, NG80 7WF.


EQUIFAX: Visit www.equifax.co.uk/ or call the Equifax Customer Service team on 0800 014 2955 or 0333 321 4043. Alternatively you can write to: Equifax Ltd, Customer Service Centre, PO Box 1003, Leicester, LE3 4


What is my minimum payment?


The nextpay account allows you to make either monthly payments or to repay the full balance after each statement. You must make a payment every month of at least the minimum monthly payment shown on your statement, by the due date shown.


You can choose to pay more if you want to, up to the full balance. If you do not repay the balance in full, by the date shown on your statement, you will be charged interest.


If you only pay the minimum monthly payment it will take longer to repay the balance and you will pay more overall. Missing a payment could have severe consequences and make obtaining credit more difficult.


Can I pay more than the minimum payment?


Yes, you can pay more than the minimum payment up to the full balance of your account.


This can be done in a number of ways, many of which are free:


Direct Debit – Revise the monthly payment to a set amount that will be higher than your required payment or even set the amount to clear the full balance each month.


Online - by signing into “My Account” then selecting 'Make Payment' option from the left side menu.


SelfServe - Call 0800 58 777 58, have your credit/debit card, your gift card or eVoucher and SelfServe number ready. You can find your SelfServe number on your statement.


Online Banking - You can also make a payment to Next Directory from your bank account using the following details:


Account Name: NEXT PLC
Bank Account Number: 02462087
Sort Code: 40-27-15
Reference: Your Customer Number

Payzone - Take your statement to any Payzone Outlet and pay at the till point. The Sales Assistant will scan the barcode on the front of the statement to process the payment.


To find your nearest Payzone outlet, please visit http://www.payzone.co.uk/Store-Locator.


PayPal - You are now able to pay using PayPal. PayPal is a secure payment method you can use to make a payment online. You only need your email address and password to make a payment.


What do I do if I cannot pay the minimum payment?


If for any reason you are unable to make your minimum payment(s), it is crucial that you contact our Collections Team immediately on 0333 777 8664*.


Failure to make minimum payments on your account each month will result in your account being suspended and arrears charges applied, as well as the possibility of your account being transferred to a Debt Collection Agency.


The details of your arrears will be registered on your Credit File, which can affect future lending.


*For call charges contact your service provider.


Product Recall Returns Methods

Account Returns

If you have purchased an item on your Childsplay account which is later recalled, call us on 0333 777 4551 to arrange a return.

Technical

Our search is the perfect fast fashion tool to help you find exactly what you’re looking for.


Select from the department drop down menu's or by using the search box at the top of the page, and we’ll show you all our related products in an easy to use format.


Narrow down your search


From here you can narrow down your search by using our extensive filters in the left hand column. Whether it’s by gender, category, colour, price or more!


Ordering your results


Use the 'sort by' drop down box to order your results by;

  • Most popular
  • Alphabetical
  • Price

Like a product? Want to add it to your shopping bag?


To add a product to your bag, click on the images to be taken to the product details page, select your size and colour, and click on the green 'Add to Bag' button.


On the product details page you’ll also be able to zoom in for greater detail and view alternative images.


Security

What you should know


If you’re concerned that your Childsplay account or your personal details may have been used without your permission, please give our Accounts Investigations Team a call straight away on 0333 777 8901*.


This could include any of the following:

  • I think someone may have accessed my account.
  • I’m not a Childsplay ot Next customer but I’ve received mailings.
  • I’ve received a parcel but I’m not a customer with Childsplay.
  • I’ve received a parcel for someone who used to live at my address.
  • My credit / debit card has been used with Childsplay but I didn’t make this purchase. (It’s really important you let your bank know in the first instance & then give us a call, we’ll make sure this is investigated right away.)
  • There’s an order on my account that I didn’t place.
  • There have been changes made to my personal details on my Childsplay account that I didn’t make.

If you receive any letters for the previous occupier of your address, just send them back to us marked ‘No Longer at this Address’. We’ll update our records but please securely dispose of anything further you receive while this is in progress.


If you believe you’ve been a victim of fraud it’s really important that you contact the company concerned first. If your details have been used with our Accounts Investigation Team (0333 777 8901*, 8am to 11pm, 7 days a week) will be on hand to help resolve this as quickly as possible.


If you believe you’ve been a victim of identity theft you can report this to Action Fraud (a Police and Government website) via www.actionfraud.police.uk. Here at Next, we aim to report every allegation of fraud to Action Fraud once we’ve fully completed our investigations. If you have an Action Fraud reference number we’ll report the crime under the same reference which will provide a better picture of the crime to the police.


You can also register your details with CIFAS this is an organisation that will put a security flag against your details so if credit searches are carried out in your name, those companies who have also registered with CIFAS can see you have previously been a victim of identity theft.


We take your personal information very seriously & have put various security checks in place to protect your account. This includes sending letters, emails & texts if you update/change your account details. If you receive an email, letter or text alert from us to notify you that details have been changed but you haven’t made these changes, please contact us straight away on 0333 777 8901*.


*For call charges contact your service provider.


Phishing Information

Phishing is an attempt to acquire sensitive information, often through social engineering, using a variety of communication methods. These can be, but are not limited to, messages delivered via email, instant messaging, social media, websites and phone calls.


Examples of sensitive information acquired through phishing are: usernames, passwords, credit card details, financial details or intellectual property.


An instant message, email, phone call, website or social media post can all be easily spoofed to make it appear as if they are actually from Next PLC.


Never respond to any unsolicited emails, phone calls, messages on social media, messages delivered through an app or website. If in doubt, please contact Next Customer Services on 0333 777 8901*


For further information about phishing please visit Get Safe Online


*For call charges please contact your service provider.


Company Details

Head Office Information


Next Retail Ltd.
Desford Road,
Enderby,
Leicester.
LE19 4AT

Head Office Directions: Printable Map


Company Registration Number: 4521150.

VAT Registration Number: 179 7658 90.

Authorised and regulated by the Financial Conduct Authority for credit-related activity.


Company Secretary: S.L Anderson.


Should you require any further assistance or information, you can email us using our contact form. On the contact form select ‘Next Directory/ Online’, then ‘Other’.


Corporate Information


Link to: http://www.nextplc.co.uk/


Right to be Forgotten

What Is Right To Be Forgotten?


Right to be forgotten is a right under the General Data Protection Regulation (GDPR), which enables an individual to request the deletion or removal of their personal information, where there is no reason to keep processing it.


If you exercise your right to be forgotten, you will be required to provide your personal information again, should you wish to open an account.


Should you wish to continue shopping with us and would just like to stop receiving marketing communication, you can leave your account open and simply amend your contact preferences by:

  • Signing into My Account with your password
  • Selecting Change Details
  • Selecting Contact Details

You can manage many of your account preferences when signed into your account on the Next website.


Should you wish to close your account, you can do this by getting in touch with our Customer Service team on 0333 777 4551* who will be able to assist you further.


*For call charges please contact your service provider


How Do I Apply To Be Forgotten?


The right to be forgotten cannot apply where there is a reason why we would need to continue to retain or process your personal information; however, if you meet the following criteria we will remove your personally identifiable information from our operational databases:

  • Payments for any outstanding balances and/or orders should be made and cleared
  • There must be no orders waiting to be or in the process of being dispatched

Please be aware that if we forget you, this will not remove any credit searches or updates which may have been made to your credit file, as these are maintained by third party credit reference agencies; however, we will inform the credit reference agencies the account has been closed.


If you would still like to be forgotten, we just need you to complete the request form, which you can print now by clicking here or by getting in touch with our Customer Service team on 0333 777 8000* who can send the form to you. Once we receive your request, we will assess whether we are able to forget you fully or remove your personal information from our operational databases.


Clearing any outstanding balances can be done at any time; we do not require a request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received. Your account will also be closed as part of the right to be forgotten process.

You can send your request by post to:


You can post this form to us at:

Next Retail Ltd
Gedding Road
Leicester
LE5 5DW


Or you can email the form to:

RTBF@next.co.uk


Once we’ve received the completed form, we will contact you within 30 days to let you know the outcome of our assessment and confirm what action we will take next.


*For call charges please contact your service provider


How Will You Remove My Personal Information?


The process for removing your personal information will be to remove it from our operational databases and place one copy in a secure location. Access to your personal information is controlled and limited to our Data Protection Officer, which can be held for a maximum of 6 years after the account was closed, after which time it will be permanently deleted from all of our records.


Placing your personal information in a secure location will prevent us being able to recognise who you are and stop us using or processing your personal information in the future; however, we will still be able to contact you in the event there is a legal requirement to do so e.g. an item you have ordered from us has been recalled due to health and safety concerns or you wish to contact us with a query or complaint.


Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.


Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received or your account to be closed.


How Long Will It Take?


Once we’ve received your written request, we will contact you within 30 days to confirm we have received your request and begin the process; however, we will aim to get back to you much quicker than this.


In the confirmation you are sent, we will let you know how long we anticipate it will take to deal with your request.


Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.


Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received before closing the account.


Confirm Country Change

Are you sure you want to navigate away from this site?

If you navigate away from this site
you will lose your shopping bag and its contents.

Cancel