CUSTOMER CARE

Customer care opening hours:

Monday-Friday 8am to 7pm (GMT)
Saturday 8am to 4pm (GMT)

Our dedicated customer care team are available Monday – Friday 8am to 7pm and Saturday 8am to 4pm (UK time) Here’s how to reach us:

Phone – UK & overseas: +44 (0) 204 586 7777

Phone – USA + 1 929 999 7377

Email – care@childsplayclothing.co.uk

Here at Childsplay Clothing, we accept the following payment methods. Please note dependent on the items contained within your bag, your payment options may change.

 

Credit Card:

We accept Visa, MasterCard, American Express, JCB, Discover & Diners and CUP cards.

Apple Pay

Google Pay

Klarna / Clearpay / Afterpay / Laybuy

Visit our delivery information to learn more

Any unwanted items must be returned and received by us within 30 days of your delivery date.

The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, as it was received by you. Original shoe boxes and other packaging containers must also be returned undamaged and in unused condition as these are considered a part of the product.

When trying on an item please ensure it does not come into contact with perfumes, sprays, creams or other substances and please make sure footwear is tried on a clean soft indoor surface.

We offer returns on thousands of our products; any items that aren’t eligible will be clearly stated on the product pages.

The following items in particular cannot be returned:

- Made to order

- Custom products

- Products marked as non-returnable within the product details

- Hair accessories - returnable only if not worn

- Perishable goods

- Gift boxes

- Bottles/Dummies - only accepted if unopened and returned in sealed packaging

 

A return on exclusion items will only be accepted when items are faulty or do not fit the description given. If the above conditions are not met then the item will be returned to you.

 

Please note that we do not offer exchanges.

 

To proceed with a return, please access our returns portal here

Manage your orders here

UK & Overseas number

Reach out to our friendly customer care team by giving us a call with the number below. We're available to assist you with any questions or concerns.

USA NUMBER

Reach out to our friendly customer care team by giving us a call with the number below. We're available to assist you with any questions or concerns.

Email

For a written response, drop us a line to the email below. Our customer care team will get back to you promptly.

CARE@CHILDSPLAYCLOTHING.CO.UK

Registered Office Address

5 Orion Park, Messina Way,
Dagenham, RM9 6FF
United Kingdom

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Private Shopping

Building 7, Mz05
Dubai Design District
United Arab Emirates

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