Question 1

How do I place an order?

Accepted Answer

Simply browse and shop, adding items to your bag. When you're happy with your selection, you can proceed to our checkout page. Here you will be required to either log in, register for a new account or checkout as a guest. Please note, items added to your shopping basket are not reserved until the order is confirmed.

You will then be presented with a selection of ways to pay to help you complete your order dependent on your delivery country.

Alternatively, if you would prefer to place the order directly with our customer care team, please email: care@childsplayclothing.co.uk directly so that they can assist you further with this.

Question 2

What are my delivery options?

Accepted Answer

Europe

Country	Delivery time	Cost	Duties & Taxes Paid
UK	Express Delivery (1-3) Working Days	£4.95
UK Other - Isle of Man, Jersey	Express Delivery (2-4) Working Days	£6.95
Belgium, Cyprus, Czech, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Vatican City	Standard Delivery (2-4) Days	€11.95	✅
Austria, Bulgaria, Croatia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, North Macedonia, Norway, Romania, Kosovo, Slovakia, Sweden, Serbia, Åland Islands	Standard Delivery (2-4) Days	€15.95	✅
Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Monaco, Montenegro, San Marino, Slovenia, Ukraine	Standard Delivery (2-4) Days	€18.95	✅
Armenia, Moldova	Express Delivery (2-4) Days	€18.95
Turkey	Express Delivery (1-3) Days	US$ 9.95	✅
Switzerland	Express Delivery (2-4) Days	CHF 15.95	✅

Americas

Country	Delivery time	Cost	Duties & Taxes Paid
USA	Express Delivery (2-4) Working Days	US $13.95	✅
Canada	Express Delivery (2-4) Days	CA $24.95
Brazil	Express Delivery (2-4) Days	US $19.95
Chile, Colombia, Dominica, EL Salvador, French Guiana, Grenada, Guatemala, Jamaica, Uruguay, Carribean Islands	Standard Delivery (3-7) Days	US $19.95
Argentina, Bahamas, Bermuda, Bolivia, Costa Rica, Dominican Republic, Ecuador, Haiti, Honduras, Mexico, Paraguay, Trinidad & Tobago	Standard Delivery (3-7) Days	US $29.95
Nicaragua, Panama, Papu New Guinea, Peru,	Standard Delivery (3-8) Days	US $39.95

Middle East

Country	Delivery time	Cost	Duties & Taxes Paid
Saudi Arabia	Express Delivery (2-4) Working Days	SAR 49.95	✅
UAE	Express Delivery (2-4) Working Days	AED 49.95	✅
Qatar	Express Delivery (2-4) Working Days	QAR 49.95	✅
Bahrain, Kuwait	Express Delivery (2-4) Working Days	US$ 11.95	✅
Oman, Jordan, Lebanon	Express Delivery (2-4) Working Days	US$ 10.95
Yemen	Standard Delivery (3-7) Days	US$ 29.95

Asia

Country	Delivery time	Cost	Duties & Taxes Paid
Azerbaijan	Express Delivery (3-5) Days	AZN 21.95
China	Standard Delivery (3-6) Days	CNY 129.95
Hong Kong SAR	Express Delivery (2-4) Days	HK$ 180	✅
India	Express Delivery (3-5) Days	INR 1,595
Indonesia	Express Delivery (2-4) Days	IDR 275,000
Japan	Standard Delivery (3-6) Days	JPY 2,995	✅
Macau SAR	Express Delivery (3-5) Days	MOP 149	✅
Malaysia	Express Delivery (2-4) Days	RM 59.95
Singapore	Express Delivery (2-4) Days	SG$ 19.95
South Korea	Express Delivery (2-5) Days	KRW 29,995	✅
Taiwan	Express Delivery (2-4) Days	TW$ 495	✅
Thailand	Express Delivery (2-4) Days	THB 525
Vietnam	Express Delivery (3-5) Days	VND 350,000
Bangladesh, Jordan, Kazakhstan, Lebanon, Maldives, Pakistan, Sri Lanka	Standard Delivery (3-6) Days	US$ 14.95
Brunei, Cambodia, Nepal, Philipines	Standard Delivery (3-6) Days	US$ 19.95
Iraq, Laos, Mauritius, Mauritania, Mongolia, Myanmar, Palestinian Territories, Suriname, Turkmenistan	Standard Delivery (3-7) Days	US$ 29.95
All Other Countries	Standard Delivery (3-8) Days	US $39.95

Oceania

Country	Delivery time	Cost	Duties & Taxes Paid
Australia	Standard Delivery (3-6) Days	AU$ 29.95	✅
New Zealand	Standard Delivery (3-6) Days	NZ$ 39.95

Africa

Country	Delivery time	Cost
Morocco	Express Delivery (2-4) Days	GBP 19.95
South Africa	Express Delivery (2-4) Days	US$ 14.95
Eithiopia, Kenya	Standard Delivery (3-6) Days	US$ 10.95
Botswana, Burundi, Djibouti, Ghana, Libiya, Malawi, Mali, Namibia, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Tunisia, Uganda	Standard Delivery (3-6) Days	US$ 19.95
Angola, Cameroon, Congo-B, Congo-K, Gambia, Liberia, Madagascar, Mozambique, Nigeria,	Standard Delivery (3-7) Days	US$ 29.95
Algeria, Central African Republic, Chad, Equitorial Guinea, Eritrea, Gabon, Niger	Standard Delivery (3-8) Days	US $39.95

Question 3

What is your returns policy?

Accepted Answer

ANY UNWANTED ITEMS MUST BE RETURNED AND RECEIVED BY US WITHIN 28 DAYS OF YOUR DELIVERY DATE.

The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, with all tags as it was received by you. Original shoe boxes and other packaging containers must also be returned undamaged and in unused condition as these are considered a part of the product.

When trying on an item please ensure it does not come into contact with perfumes, sprays, creams or other substances and please make sure footwear is tried on a clean soft indoor surface.

We offer returns on thousands of our products; any items that aren’t eligible will be clearly stated on the product pages.

The following items in particular cannot be returned:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Hair accessories - returnable only if not worn
- Perishable goods
- Gift boxes
- Bottles/Dummies - only accepted if unopened and returned in sealed packaging

A return on exclusion items will only be accepted when items are faulty or do not fit the description given. If the above conditions are not met then the item will be returned to you.

Please note that we do not offer exchanges.

To proceed with a return, please access our returns portal here

Question 4

Where can I find size conversion charts?

Accepted Answer

Please find our handy size and measuring guide here

We use True Fit to help you find the right size. Just look for the small "What is my size?" button above the size options on our product page. This will give you personalized size recommendations for that specific product, making it easier to choose the perfect fit.

Question 5

What payment methods do you accept?

Accepted Answer

Here at Childsplay Clothing, we accept the following payment methods. Please note dependent on the items contained within your bag and your delivery country, your payment options may change.

Credit Card:

We accept Visa, MasterCard, American Express, JCB, Discover & Diners and CUP cards.

Apple Pay

Google Pay

Klarna

Clearpay

Afterpay

Laybuy

PayPal

Question 6

How do I create my Childsplay Clothing account?

Accepted Answer

To create an account, please click here: https://www.childsplayclothing.co.uk/account/register

You will be asked to fill out your details. Once you've done so, click the button to create your account, and you are all set!

Question 7

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code, enter it in the ‘Discount Code’ field at checkout and click ‘Apply’ to update your total before completing your order. Please note that only one code can be used per order.

Question 8

What currencies do you accept?

Accepted Answer

All local currencies will be displayed when selecting your delivery country.

Question 9

How do I sign into my Childsplay Clothing account?

Accepted Answer

To sign into your account, simply select ‘My Account’ and follow the steps below;

1. Enter the email address you registered your account with

2. Select continue and you'll receive your unique log in code via email

Question 10

Can I change or cancel my order?

Accepted Answer

Whilst we cannot guarantee this option will be available, we will always do everything we can to make sure your request is possible. Please contact our Customer Care Team here at the earliest possible convenience for further support.

Question 11

My promo code isn’t working.

Accepted Answer

The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend), or an expiry date. If you continue to experience issues, please contact our Customer Care team for assistance.

Question 12

Do you sell gift cards?

Accepted Answer

We now offer e-gift cards in GBP only. You can purchase e-gift cards here

Question 13

Which couriers do you use?

Accepted Answer

For deliveries within the UK we use DPD or DHL.

For deliveries outside of the UK we use DHL. Once the parcel has arrived in the correct country for delivery, DHL may use local postal services and couriers.

Question 14

How long will my refund take?

Accepted Answer

As soon as your items have been received within our UK based warehouse, your refund will be processed within 5 working days and all refunds will be processed back to your original method of payment, unless advised otherwise by our Customer Care Team. Please note it may take a few days to reflect in your statement depending on the card issuer.

Question 15

Do you offer gift wrap?

Accepted Answer

We don't currently have an option to add gift wrap to your order but we can certainly do our best to request this for your order.

Simply place your order as usual and then contact our Customer Care Team immediately after. This ensures we can note your request before dispatch.

Question 16

I forgot to add a promo code but already made a purchase.

Accepted Answer

If you forgot to apply a promo code at checkout, please contact our Customer Care team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.

Question 17

When will my order arrive?

Accepted Answer

Once your order has been dispatched you'll receive an email letting you know your order is on its way. You can monitor the live progress of your delivery via the tracking link provided.

Should you not have received your dispatch confirmation, please contact our dedicated Customer Care Team here and we will look into this for you.

Question 18

How do I request an invoice for my order?

Accepted Answer

To request an invoice for your order, simply reach out to our Customer Care team specifying your order number. We will promptly send you the invoice for your order as an attachment.

Question 19

What happens if I return my item(s) outside of the 28 days returns policy?

Accepted Answer

If we receive your item(s) outside of the 28 days returns window (the 28 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service charge for your location.

Question 20

Do you offer discounts?

Accepted Answer

If you sign up to our newsletters, you will receive a 10% discount code to be used with your first order. We will also keep you up to date with any upcoming promotions.

Question 21

How will I know when you've refunded me?

Accepted Answer

As soon as we've processed your return and issued you with a refund, we will send you an email to let you know confirming the total amount that has been refunded.

Question 22

Can I return my order to you for an exchange?

Accepted Answer

We do not currently offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.

If you need any help, please contact us our dedicated Customer Care Team here who will be on hand to help.

Question 23

What happens if I have received an incorrect or faulty item?

Accepted Answer

We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.

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